Rapid Radios App Privacy Policy

Last updated: November 10, 2026

This policy explains what the Rapid Radios app for Android and iPhone ("the app") does with your information. The app is provided by Rapid Consulting LLC, doing business as Rapid Radios ("Rapid Radios", "we", "us"). It adds to our general Privacy Policy, which covers our website, your purchases and your customer account.

The short version

  • The app signs you in to your Rapid Radios (Rapid OPS) account and lets your phone act as one of the radios on that account.
  • Your voice is sent to your radio group only while you hold the talk button.
  • Voice to Text happens on your phone. The text never leaves your phone.
  • The app does not use your location, your contacts or your photos. It has no ads and no tracking, and we do not sell your information.
  • If the app runs into a problem, it sends us a short technical report so we can fix it.

Information the app uses

Your account. You sign in with the e-mail address and password of your Rapid Radios account. The app shows the information stored in that account: your name and organization, your radios (their names, IMEI numbers, service plan and expiration date) and your groups. When you rename a radio, create a group or change which radios are in a group, the change is saved in your account. The app keeps you signed in with a sign-in token held in your phone's secure storage; it does not store your password.

The radio service. When you log in as a radio, the app connects your phone to our radio network as that radio. The network receives the radio's ID, the groups it belongs to, when it is online and when it talks, and the make, model and system version of your phone. While you hold the talk button, your voice is sent through the radio network to the members of your group, the same way your handheld radios send it. What your group says is played on your phone.

Recent transmissions on your phone. On Android phones, the radio software inside the app keeps the most recent transmissions (at most 20 per group; older ones are replaced as new ones arrive) in the app's own private storage on your phone. The app does not upload them and no other app can read them. They are removed when you remove the app. On iPhone nothing is kept.

Voice to Text (optional). If you switch on Voice to Text, the app turns what it hears on the radio into text. This happens entirely on your phone; no audio or text is sent to us or to anyone else for this. The text of the last 30 messages is kept on your phone so that you can read it, until you clear it in the app or remove the app.

Problem reports. If the app crashes or notices a fault, or if you choose "Report a problem", the app sends a report to Rapid Radios. A report contains your account e-mail address, the name of the radio in use, the app version, your phone's model and system version, and a short technical record of what the app was doing. Reports never contain your password, your voice or any Voice to Text text. We use them only to find and fix problems.

Billing. Renewals and payments are made on the Rapid OPS website, which the app opens for you. The app itself does not collect or store payment card details.

Notifications. Notifications ("who is talking", and the text when Voice to Text is on) are created on your phone by the app. No outside notification service is used.

What the app does not collect

The app does not collect your location, your contacts, your photos or files, your phone number, or your phone's own identifiers (such as its IMEI or advertising ID). It contains no advertising and no analytics or tracking tools from other companies. We do not sell your personal information and we do not use it for advertising.

Permissions the app asks for

  • Microphone: so you can talk on your radio. It is used only while you hold the talk button.
  • Bluetooth (nearby devices): so Bluetooth headsets and earbuds work with the radio.
  • Notifications: to show that your radio is on, and who is talking while the app is in the background.
  • Running in the background: so you keep hearing your group with the screen off or while you use other apps, for as long as you are logged in as a radio.

Who receives information

  • Rapid Radios, to run your account and the radio service and to fix problems.
  • Companies that work for us and may use the information only to provide their service to us: the hosting and sign-in services behind your account, the operator of the radio network, and the e-mail service that delivers problem reports to our support team. The radio network's servers may be located outside the United States.
  • The members of your radio groups, who hear what you transmit and see the name of your radio.
  • Authorities, when the law requires it.

Security

Sign-in, account information and problem reports travel over encrypted connections (HTTPS). Radio traffic (which radio you are, and the voice you transmit and hear) travels over the radio network's own protocol, as it does for your handheld radios, and is not encrypted by the app.

Keeping and deleting your information

Account information is kept for as long as you have a Rapid Radios account. Signing out removes your sign-in from the phone; removing the app removes everything the app stored on the phone. To see, correct or delete the information we hold about you, or to close your account, contact us at info@rapidradios.com or (616) 227-3466. Your rights under state privacy laws are described in our general Privacy Policy.

Children

The app is for Rapid Radios customers and is not directed to children under 13. Accounts are created by adult customers when they purchase radios.

Changes to this policy

If we change this policy, we will post the new version on this page and update the date at the top.

Contact

Rapid Consulting LLC (Rapid Radios)
829 Forest Hill Ave SE, Grand Rapids, MI 49546, United States
info@rapidradios.com · (616) 227-3466